Fintech

Fintech & customer experience: (r)evolution?

<iframe src="https://media.maisonmoderne.com/media/embed?key=42001841e6b395a5493fb86f8fdffaf0&width=720&height=405&autoplay=false&autolightsoff=false&loop=false&chapters=false&responsive=false" width="720" height="405" frameborder="0" allowfullscreen="allowfullscreen" allowtransparency="true" scrolling="no"></iframe> In a 2016 report by PwC[1] on how fintech is reshaping the banking industry, only 53% of those polled thought banks were consumer-centric, while 80 percent of respondents thought fintech companies were better at serving customers. According to Capgemini’s 2017 World Fintech Report[2], 50.2% of customers have already opted for at least one non-traditional financial firm. Based on those numbers, is the impact of fintech on customer expectations a threat to financial services?