Workshop - Développement personnel

jeudi 27.09.2018

Speaking on the telephone with confidence


Participants will be able to apply their English language skills in making professional telephone calls with confidence.

Participants will improve both their fluency and accuracy when using the English language.They will enhance their wider professional skills by speaking on the telephone with the right level of formality, clarity and cultural awareness. Our approach to training is highly interactive and based on real-world scenarios, we share best practices and provide you with a set of useful email templates to use in your daily work. The workshop is designed for professionals who are looking to improve their vocabulary and techniques in making professional calls in English.

Expert: Toby Higson, The Language Partnership

Niveau : Intermediate


  • Use a wide range of expressions used in professional telephone calls.
  • Understand the different conventions in starting and finishing a professional telephone call.   
  • Use the language of persuasion to powerfully describe a product, project or service in a professional capacity. 


Participants are hereby informed that they are likely to appear on photographs taken at the event. These are intended to be published in print and/or digital media published by Maison Moderne.


Toby Higson
Toby Higson
The Language Partnership